All Payments are to be made in AUSTRALIAN DOLLARS
Online prices include
10% GST for Australian customers or 10% handling and packaging fee for International orders.

Payments due within THREE business days of confirmation

PLEASE NOTE WE DO NOT OFFER CREDIT CARD OR CASH REFUNDS.
Items found faulty on receipt will be replaced at our cost. Change of mind returns receive an exchange or store credit excluding all shipping costs and incur a 15% restocking fee.

We have the following payment options available.

• Australian orders:
• Secure online credit card
  Place your details on the secure checkout page and we will deduct the final amount from your credit card, shipping your invoice with goods.
  1st TIME CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone confirmation call.
   
• Phone & fax through credit card
  Feel free to phone or fax (include signature) card details to 0894178245 you may also place your order via phone or fax if you are unable to use the online cart.
  CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone confirmation call.
   
• Direct deposit via an ANZ branch or your secure online banking “pay anyone” feature.
  Our bank details are included in your confirmed email invoice.
  
   
• Money order.
  Our address and payee details are included in your confirmed email invoice.
  
   

XE.com Currency Converter

 

• International
• Secure online credit card
  Place your details on the secure checkout page and we will deduct the final amount from your credit card, shipping your invoice with goods.
  CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone/fax confirmation call or email.
   
• Phone & fax through credit card
  Feel free to phone or fax (include signature) card details to 61894178245 you may also place your order via phone or fax if you are unable to use the online cart.
  CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone/fax confirmation call or email.
   

PLEASE NOTE DUE TO CREDIT CARD FRAUD WE RESERVE THE RIGHT TO REFUSE CREDIT CARD PAYMENT WITHOUT EXPLANATION. WE RESERVE THE RIGHT TO REQUIRE FURTHER PROOF OF IDENTITY PRIOR TO PROCESSING A CREDIT CARD ORDER SUCH AS FAX OF CARD AND SIGNATURE FROM NON ESTABLISHED CUSTOMERS.

As a special thank you payments clearing within 3 business days of invoicing will receive an early bird free gift. Excludes credit card orders.

 
Invoices are confirmed within one to three business days of your order being placed. Payment other than direct credit card is then required within three business days of confirmation pro-forma e invoice.

You are kept up to date at each of our four step order process:

1. You receive notification when your order has been placed successfully.
2. We confirm goods are in stock via our pro-form e invoice including our details so you can make payment.
3. You are notified the day goods are shipped and given any relevant tracking numbers.

Late payments will receive a Crystal Flair credit for items no longer in stock. We do like to hear from you when the goods have landed, all feedback is welcome please use our contact page.