All Payments are to be made in AUSTRALIAN DOLLARS
Online prices include
10% GST for Australian customers or 10% handling and packaging fee for International orders.

Payments due within THREE business days of confirmation

PLEASE NOTE WE DO NOT OFFER CREDIT CARD OR CASH REFUNDS.
Items found faulty on receipt will be replaced at our cost. Change of mind returns receive an exchange or store credit excluding all shipping costs and incur a 15% restocking fee.
For our full return policy please visit HERE

We have the following payment options available.

• Australian orders:
• Secure online credit card.
• Phone or fax through credit card details,.
  1st TIME CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone confirmation call.
• Direct deposit via an ANZ branch or your secure online banking
• Money order.
• International:
• Secure online credit card.
• Phone or fax through credit card details,.
  CREDIT CARD ORDERS MUST NOT USE A MOBILE PHONE NUMBER
  We will confirm details prior to shipping this may include a phone/fax confirmation call or email.

PLEASE NOTE DUE TO CREDIT CARD FRAUD WE RESERVE THE RIGHT TO REFUSE CREDIT CARD PAYMENT WITHOUT EXPLANATION. WE RESERVE THE RIGHT TO REQUIRE FURTHER PROOF OF IDENTITY PRIOR TO PROCESSING A CREDIT CARD ORDER SUCH AS FAX OF CARD AND SIGNATURE FROM NON ESTABLISHED CUSTOMERS.

 
Invoices are confirmed within one to three business days of your order being placed. Payment other than direct credit card is then required within three business days from confirmation pro-forma e invoice.

You are kept up to date at each of our four step order process:

1. You receive notification when your order has been placed successfully.
2. We confirm goods are in stock via our pro-form e invoice including our details so you can make payment.
3. You are notified the day goods are shipped and given any relevant tracking numbers.

Late payments will receive a Crystal Flair credit for items no longer in stock. We do like to hear from you when the goods have landed, all feedback is welcome please use our contact page.