How do I pay?

We accept credit card details securely online or by phone/fax, we also accept ANZ bank deposit and money orders within Australia.
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Can I add to my order once I checkout?

Once checkout has been completed Crystal Flair begin processing your order, we would prefer it that you place a new order and request the two to be shipped together rather than ask us to manually add further items. If you have placed a couple of orders within a day or two of each other, simply place a special request in the comments section of the cart to see if we can combine the shipping.
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How do I delete or alter the quantities of items in my cart?

When you change your item quantity in the cart either to zero to remove an item or to another total you then need to use the recalculate button, this will take you to the shipping area where you select your shipping method for the initial time or confirm the method you have already selected, the cart can then make your alterations allowing for the change in weight of your order.

I cant find my cart?

Your cart is in a pop up window, move your mouse to the bottom of your screen and you will see a box with “cart” mentioned in it, click this and your window will pop open again. If you cant do this you can use the View Cart link on the home page or go to any item description page and use the view cart link there.

Do you sell wholesale?

Throughout the catalogue you will see Designer Discount priced goods. These are sold at up to 50% less retail with a minimum of AU $150.00 of goods per order but no minimum per item.
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Do you ship internationally?

Yes we ship to approved countries please see our shipping details.
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Some goods were out of stock or not the full quantity when my order arrived?

All orders are manually processed, we will note final stock numbers in e-invoices for direct deposit and money order payments and do our best to contact credit card orders prior to shipping. Please refer to your shipped invoice for final order details.
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I place my order why cant I pay immediately?

We process all orders manually ensuring you are only billed for what is in stock at the time of your order. Our catalogue is not database driven, we find this enables closer control on our side but can sometimes mean you will order more than we have available.

My goods haven’t arrived?

Please allow adequate delivery time before contacting us. For shipping other than express you can expect delivery between three to ten working days depending on distance and package size. For express mail expect delivery to take three business days from country WA to Eastern states destinations. A claim is made with Australia Post 4 weeks from dispatch for any undelivered  articles sent via our; Australian regular shipping, insured New Zealand and International mail. Please understand that the claim process is third party, and it may take around six weeks for the investigation to be completed and for us to receive your refund to forward onto you. Please keep in mind that we do not accept responsibility for the non delivery of goods dispatched as express or uninsured mail.  
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Are the goods exactly as on my screen?

Our photos are a representation only of the items in stock. Due to the varying nature of hand made items and natural products like shell and gemstone, goods will vary from pictures. Each batch can differ considerably, please do not hesitate to ask before you buy. We do offer written descriptions that are kept up to date to the best of our ability. Please note that colours can vary quite considerably on individual monitors and dye lots will sometimes change between batches of beads. Items like gemstone chips can vary in size even on strands in the same batch.
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I lost all the items in my cart?

Sorry the cart times out after 30 minutes of non action, keeping it active from time to time will prevent this eg: recalculating the cart.
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Can I order a print catalogue?

We keep costs down by producing an online catalogue only.

Why do your prices sometimes change?

Our prices reflect the exchange rates at the time of purchase, and any clearance, specials and bulk prices we may obtain. We do not fix our prices as our savings are passed onto you through our cart. 
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Can I pick up my order?

We do not have a walk in shop/warehouse at the moment so all orders are conducted through this web site.
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How do I contact you?

Please see further details on our contact page.
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Where are you located?

We are located in the North West of Western Australia in the Pilbara, this means that we are outside the guaranteed Express zone.
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When I go to the web site I get the message “Page cannot be Displayed”

Please use your web site browsers refresh button, if this does not help our server may be temporarily down, this will usually only last a few minutes.
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